Security & trust

Your clients trust you with their trade data. We take that seriously.

Invoices carry prices, suppliers and margins. CustomsPilot.Ai is designed so that data stays protected, traceable and under your control.

Encryption

Documents and data are encrypted in transit and at rest.

Role-based access

Separate preparers, approvers and accounts; restrict by branch and client.

Audit trail

Every view, edit, approval and submission is logged with user and time.

Signature stays with you

Declarations are signed with the CHA's own digital signature. We never hold your licence.

Workspace isolation

Each firm's data, classification memory and settings are kept separate.

Retention you control

Set how long documents are kept, and export everything when you need to.

Security FAQ

Data questions

Is shipment data secure in CustomsPilot.Ai?

Data is encrypted in transit and at rest, access is controlled by role, branch and client, and every action is logged with the user and time.

Who owns the data?

You do. Your client documents and declarations belong to your firm, and you can export or delete them in line with your retention policy.

Is client data used to train AI models for other customers?

No. Your documents are used to serve your firm. Classification memory is kept within your own workspace.

Need our security details for your clients?

We share our security overview and data processing terms during evaluation.